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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sheri Davidson

December 12, 2025

5  out of  5
rating by Sheri Davidson
"Mason is awesome!!! He was able to help with auto insurance along with commercial insurance…not to mention helping with life insurance!!! He took the time to listen and understood our needs as a family!!! Wish I would have found him earlier!!! Thanks again!!!"
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Aaron Wilson

December 10, 2025

5  out of  5
rating by Aaron Wilson
"Allison and Ann were extremely helpful in navigating my recent home insurance claim. They were very responsive, understanding, and proactive helping my claim get approved by the claims adjuster. I have been a customer for 10 years and this level of customer service and care will keep me a customer for years to come."
We responded:
"Thank you Aaron! We appreciate your loyalty!"
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Greg Fuller

December 9, 2025

5  out of  5
rating by Greg Fuller
"We’ve been with Allison Hornbeck State Farm office for quite a few years now, could not be more pleased with the service we get. Ashley is always at the ready anytime we have needed anything, from new car insurance to switching vehicles. She always provides friendly welcomed service and makes sure everything is done to our satisfaction."
We responded:
"Thank you Greg! So glad to hear you have had a great experience with our office. We appreciate you!"
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Lisa Marie

December 9, 2025

5  out of  5
rating by Lisa Marie
"They were very helpful and were sure to help me since I was in such a rush! Wonderful service!"
We responded:
"Thank you Lisa! Welcome to KY and thank you for choosing our agency! "
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Kudakwashe Gwenhamo

December 8, 2025

5  out of  5
rating by Kudakwashe Gwenhamo
"Mason is amazing to work with! He communicates effectively which makes working with him effortless. I would definitely recommend"
We responded:
"Thank you Ignatious! We are so happy you had a good experience and appreciate you choosing our agency!"
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Kelli Marie

December 3, 2025

5  out of  5
rating by Kelli Marie
"Mason was amazing. I was able to make changes to my policy without even a phone call. Very highly recommend."
We responded:
"Thank you Kelli! So glad you had a great experience with our office. We appreciate your business! "
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Vortex

November 26, 2025

5  out of  5
rating by Vortex
"Talked with Mason without having to wait. Service was great, insurance was prepared and highly recommended."
We responded:
"Love that you had a great experience! Thank you for the kind words!"
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mckenna holland

November 25, 2025

5  out of  5
rating by mckenna holland
"Mason was great. It was so nice speaking with someone who can get everything together for you quickly. Super easy to get my needs handled, would definitely recommend!"
We responded:
"Thank you, McKenna! Mason is great and we are glad to have the opportunity to earn your business! "
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Lindsay Christman

November 19, 2025

5  out of  5
rating by Lindsay Christman
"Mason Gambrel was awesome to work with! Talking to him was effortless and he was very helpful with getting me a better car insurance and renters insurance rate! Would recommend him to anyone!"
We responded:
"Lindsay, we are so glad to have you back! Thank you for the kind words!"
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Julie Durbin

November 19, 2025

5  out of  5
rating by Julie Durbin
"Allison and her team are outstanding! Great response times and very knowledgeable about policy questions. I have been a client for many years and highly recommend Allison for all of your insurance needs."
We responded:
"Thank you Julie! We appreciate you trusting us."
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Donna Ming

November 18, 2025

5  out of  5
rating by Donna Ming
"Completed a basic insurance policy review today with Allison Hornback in Erlanger. She was thorough, personable and really helped me understand the contents of my home and auto policies. She is also well versed in life insurance and financial planning. I highly recommend Allison and her office for your insurance needs. They are extremely helpful and have always been very responsive on a daily basis."
We responded:
"Thank you Donna! I so enjoyed your visit today and appreciate you trusting us to take care of you!"
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Lauren Helmuth

November 13, 2025

5  out of  5
rating by Lauren Helmuth
"Allison and her staff are great! Very helpful and take great care of their customers. Everyone should use State Farm for insurance!"
We responded:
"Thank you lauren! A pleasure meeting you in person and thank you for choosing our agency!"
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kyle miller

November 12, 2025

5  out of  5
rating by kyle miller
"Mason Gambrel is amazing to work with! I needed some documentation urgently and he worked to make sure to ask and confirm that after looking very diligently then offered help if I need any more details."
We responded:
"Thank you Kyle! Glad to hear you are getting the service you deserve. We appreciate your business!"
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Jeremiah Wyrick

November 7, 2025

5  out of  5
rating by Jeremiah Wyrick
"Mason Ganbrel helped with getting my insurance started on my first car! Was very helpful and straight to the point."
We responded:
"Jeremiah - congrats on your new ride and your first auto policy! We look forward to taking care of you for many years to come! "
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Balvinder Jackson

October 27, 2025

5  out of  5
rating by Balvinder Jackson
"I got my policy over the weekend and come monday Mason was already calling to welcome me in and answered my questions and was very kind ."
We responded:
"Thank you Balvinder, and welcome to our agency! We appreciate your business and look forward to taking care of you!"
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jazlynn Isaacs

October 10, 2025

5  out of  5
rating by jazlynn Isaacs
"i had the pleasure of speaking with both Allison & Mason. both were very pleasant, quick to action and to hear me out on what i needed. Mason has fast service and provides you with answers and insurance cards in a quickly manner."
We responded:
"Jazlynn, thank you for the kind words! We appreciate your business!"
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Trent Starrett

October 2, 2025

5  out of  5
rating by Trent Starrett
"Mason was very easy to work with. He got me exactly what I was looking for in a very short amount of time! Would highly recommend!"
We responded:
"We appreciate the kind words Trent! Mason is great, glad he was able to help you so quickly 😊 welcome to State Farm!"
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Nick Craddock

October 1, 2025

5  out of  5
rating by Nick Craddock
"We weren’t able to get anything done for now, but Mason explained what my coverages meant and how insurance works, never had anyone take the time to do that! Will be coming back for another quote soon. I appreciate you"
We responded:
"Thank you, Nick! So sorry we weren’t able to help you out now but hope to earn your business in the future!"
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Kristen Nicholl

September 24, 2025

5  out of  5
rating by Kristen Nicholl
"Happy to share that my experience working with Mason at this location was smooth sailing. The quote time was short and effortless , Mason was informative and not pushy. It’s hard to get a low full coverage rate these days but I believe he worked with me to get the best deal. Thanks State Farm!"
We responded:
"Glad to hear we could help you Kristen! Thank you for the kind words!"
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Nick

September 19, 2025

5  out of  5
rating by Nick
"Mason gambrel Contacted me at the perfect time my old rate was going up and I was in The field for new insurance they got me set up with a way better rate 10 out of 10. Excellent customer service."
We responded:
"So glad to hear this Nick! We appreciate your business! "
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Tyler Smith

September 5, 2025

5  out of  5
rating by Tyler Smith
"Mason help me quickly set up my car insurance and was extremely polite the entire time thanks for the fast service and answering all my questions."
We responded:
"Tyler, we appreciate the kind words! We look forward to taking care of you!"
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F POSTELL

August 28, 2025

5  out of  5
rating by F POSTELL
"Insurance is not the funn-est thing to deal with. Our interactions with the TEAM are friendly, helpful, super fast. Updates are so easy and immediate!"
We responded:
"Thank you for the review! We know you have a lot of options when it comes to insurance and appreciate the opportunity to serve you."
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Kelli J Williams

August 25, 2025

5  out of  5
rating by Kelli J Williams
"I was very satisfied with the terrific service. Mason made it very comfortable and easy. Thank you. Will recommend."
We responded:
"Thank you Kelli! We appreciate your business and look forward to taking care of your insurance needs. "
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adalyn kek

August 12, 2025

5  out of  5
rating by adalyn kek
"I have to transfer my insurance from another state. Mason and Allison were very helpful and super nice with helping me through it!"
We responded:
"Thank you Adalyn! Welcome to the area!"
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Jonathan Herrera

August 11, 2025

5  out of  5
rating by Jonathan Herrera
"Mason made it quick and easy for me to set up my new Statefarm account today. 10/10 recommend."
We responded:
"Thank you Jonathan! So glad we could help you set up your auto insurance with ease. We look forward to taking care of you!"